Last updated: 14 August 2026
Order processing
We normally prepare in-stock orders within one to five working days after payment is confirmed. Personalised, made-to-order or temporarily unavailable items may take longer; any additional lead time will be shown on the product page or confirmed with you.
Delivery services and prices
Available delivery services, estimated times and the total delivery charge are shown at checkout before you place the order. UK orders are normally sent using a tracked Royal Mail service. International delivery times depend on the destination and customs processing.
Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.
International orders
International customers are responsible for any import VAT, customs duty, clearance charge or local tax applied by the destination country unless checkout expressly states that these charges are included. Customs delays are outside our direct control.
Addresses, tracking and missed delivery
Please check the delivery address before submitting the order. Contact us immediately if it is incorrect; we cannot always change an address after dispatch. Where tracking is available, details will be sent after dispatch. The carrier may charge for redelivery or return where an address is incorrect or a parcel is not collected.
Lost or damaged parcels
If a parcel is delayed, lost or arrives damaged, contact info@onlyway.jewelry with your order number. Your statutory consumer rights are not affected.