SHIPMENT & DELIVERY
We aim to handle and deliver your order as soon as possible. Onlyway Jewelry cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the UK.
As we handle and deliver a large number of orders, each order is processed separately by order number and cannot therefore be combined automatically. We are happy to combine your orders if you let us know within reasonable time before we ship. If you would like to combine the orders you have placed, please inform us immediately at firstname.lastname@example.org. Please note, we will not be able to combine your orders after the shipment has been made.
We offer Free Royal Mail Special delivery within the UK for all orders. We aim to deliver your order in within 2 working days. Unfortunately, delays may occasionally happen due to circumstances outside of our control. If your order is subject to a delay, we will contact you to advise you further.
When placing your order, please ensure the delivery address is correct. Re-delivery due to an incorrect address may be subject to additional charge. Any goods sent to work or business addresses are done so at the buyer’s own risk. As a customer, you are responsible to ensure that the address and user data provided are correct. Onlyway Jewelry is not responsible for situations where the shipment has been returned to us due to incorrect information being provided. In these cases, we may contact you for reimbursement of the shipping costs incurred.
If you wish to check the status of your order, please contact us at email@example.com and respond to the questions for us to assist you.
Deliveries to other countries cost £15. Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, administrative costs involved and costs for the new shipping. An invoice with the original order amount plus the above-mentioned charges will be sent from Onlyway Jewelry on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then have lapsed and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-5 business days.