Do you ship internationally?
Yes. Available destinations, delivery services and charges are shown at checkout. Import VAT, duty or customs fees may be payable by the recipient unless checkout states otherwise.
How long does delivery take?
In-stock orders are normally prepared within one to five working days. The delivery estimate appears at checkout. Made-to-order or personalised jewellery may require additional time.
How do I choose a size?
Use the size options and measurements on the product page. If you need help, email info@onlyway.jewelry before ordering.
Can I return an order?
Most online purchases can be cancelled within 14 days after delivery, and our eligible change-of-mind return period is 30 days. Personalised items and certain sealed hygiene goods may be excluded. See the Returns Policy.
What if an item is faulty?
Contact us with your order number and photographs. Your rights under the Consumer Rights Act 2015 are not affected by our store warranty.
Do you sell gift cards?
Gift cards are not currently available online. Please contact customer service if you are arranging a gift and need assistance.
How do promotional codes work?
Enter a valid code at basket or checkout. Unless the promotion says otherwise, codes cannot be combined and may exclude selected products.