Help & Frequently asked questions

General Questions

We offer Free Royal Mail Special delivery within the UK for all orders. We aim to deliver your order in within 2 working days. We offer secure deliveries to other countries for a fee of £15. 

We offer Gift Card that can be shipped directly to the recipient or E-Gift Card that can be emailed. Both Gift Card and E-Gift Crad can be redeemed online.

Onlyway Jewelry offers 30 days’ full refund provided the product has not been used and all the tags remain attached. Please note, engraved and personalised products cannot be returned. 

You must provide us with a notice of cancellation within 30 days of delivery. You should then return the item(s) to us. The cost of return postage and applicable insurance lies with you. If we incur any costs in relation to the return of the item(s) then we reserve the right to pass these costs to you. If you do not return the item(s) within 30 days of cancellation, we may collect the items and charge you with the costs incurred.

Full refund applies only if the product has not been used, all tags attached and its condition is like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, Onlyway Jewelry is entitled to establish a deduction amount for the decline in value, or to deny the return. The cancellation right does not apply to sales products. 

Products with sealed bags cannot have broken seals when returned. In case of broken seals, no repayment or replacement rights apply (earrings are an example of sealed products). If your return gets denied the product will be sent back to you, freight costs will be charged.

If you wish to exchange your product, simply make a new order on the website of what you prefer instead.

We may from time to time offer promotional discount(s) codes which may apply to some products made via this website. Please note, discount codes and/or promotions cannot be used in conjunction with other offer(s) or sale. 

Our products are manufactured to meet the highest quality standards. All our products are being carefully checked before shipment. All products have a one year warranty from the date of purchase.