Last updated: 14 August 2026
Your 14-day cancellation right
For most goods purchased online, UK consumers may cancel without giving a reason within 14 days beginning on the day after delivery. Tell us clearly that you wish to cancel by emailing info@onlyway.jewelry. After cancelling, return the goods within 14 days.
Our 30-day returns policy
In addition to your statutory rights, we accept eligible returns notified within 30 days of delivery. Items should be unworn, undamaged and returned with their original packaging, certificates and tags. You may inspect an item as you would in a shop; we may make a reasonable deduction if handling reduces its value.
Sale items have the same statutory rights as full-price items.
Items that cannot normally be returned for change of mind
- Engraved, personalised or made-to-order items produced to your specification.
- Sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken, where the legal exception applies.
These exclusions do not remove your rights where an item is faulty, damaged or not as described.
Return postage and refunds
For a change-of-mind return, you are responsible for return postage and appropriate insurance. If the goods are faulty, damaged or incorrect, contact us before returning them so that we can arrange the appropriate remedy.
Where the statutory cancellation right applies, we refund the item price and the basic outbound delivery charge. We issue the refund to the original payment method within 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier where required by law.
Faulty or misdescribed goods
The Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described. You may have a 30-day short-term right to reject faulty goods and, after that period, rights to repair or replacement and in some circumstances a refund. These statutory rights are not limited by any manufacturer or store warranty.
How to start a return
- Email info@onlyway.jewelry with your order number and the item you wish to return.
- If the item is faulty or damaged, include clear photographs.
- We will confirm the return address and instructions. Do not send valuable jewellery without tracked, insured postage.